Returns policy (valid from July 8, 2024)
1. The company is obliged to return goods within 7 days of receiving them.
2. Return should be submitted by e-mail to the returns and complaints department at: reklamacje@diesel-czesci.pl, after tahat, the goods should be sent back within 7 days to the following address:
DIESEL-CZESCI
Golfowa 5
94-406 Lodz
POLAND
3. If the return is not due to an mistake made by Diesel-Czesci, you will be charged a fee of 10% gross value of the returned goods.
4. The returned goods cannot be used or assembled. It must be clean, complete, put in original packaging and suitable for resale.
5. The following goods are not eligible for returns:
- crankshafts
- cylinder blocks
- heads
- coils
- electronic controllers/modules
- unpacked: gasket sets, bearings, glow plugs
- OEM products
- products offered for individual customer orders
6. The returned goods must be carefully packed in a safe way to prevent damage during transport.
Securing the goods for transport
In a situation where it is necessary to send a part to our company headquarters, please use the following rules, which will avoid damage to goods during transport and speed up the return process. Particular attention should be paid to goods of significant dimensions and weight, in these cases the securing of the shipment (box, carton, pallet) should be double.
- when packing, use the packaging received from us together with fillers and all content
- protect the goods against moving inside the packaging
- pay special attention to protruding elements, exposed and exposed to damage also by other parts sent back in the package
- use additional fillers to tightly fill the entire space of the carton or packaging
- carefully seal/foil the package for transport
- attach the return form and a copy of the proof of purchase to the parcel
- keep proof of posting
- inform us by e-mail or phone about the tracking number and the name of the company that will provide the return